Viewpoint Can Help Identify Unhappy Customers

Viewpoint Can Help Identify Unhappy Customers
The research that Viewpoint provides for our wide client base can have a positive effect on the performance of their business.

We can help identify unhappy customers within an organisation, which is key to helping shape improvements. Without knowing where the pain points are businesses cannot effect change to address the […]

Fieldwork to measure attitudes to cats

We recently completed some fieldwork for a new RSPCA programme to measure attitudes to cat neutering among residents of certain Sheffield postcodes.

The data is designed to give RSPCA some baseline information before they start an awareness campaign in Sheffield around the importance of cat neutering.

We contacted a mix of cat owners and non-owners to get […]

Supporting Social Enterprise Growth

Viewpoint featured as an example of an innovative social enterprise in a recent visit of senior business leaders to Leeds to learn more about the value of social enterprises.

Led by Charlotte Cool, the Vice President of Corporate Affairs at ASDA, attendees learnt the importance of working in collaboration with social enterprises to ensure a thriving, […]

Sheffield University Fieldwork

We have completed the first phase of a Sheffield University fieldwork project – collecting responses from 1000 individuals in relation to the Housing Plus scheme run by Sheffield City Council.

The survey will be repeated in 12 months to test the success of the scheme and the changes it has made to tenants in the areas […]

10th Anniversary delivering tele-research projects

This year we are celebrating 10 years of delivering tele-research projects through Viewpoint!

In 2006 we started with just a single client, two researchers, a sketchy vision and a lot to learn.

10 years on we operate across three offices, complete tele-research projects for clients of all sizes from all sectors and have created employment for over […]

Keepmoat Contract Extension

We are delighted to have extended our work with Keepmoat to cover their entire Central region.

We have been working with Keepmoat since 2012 completing monthly client satisfaction telephone surveys with their clients in the Yorkshire & Humber region. And the success of this has led to an expansion this year.

The surveys are used to measure […]

The Power to Change Evaluation

We are conducting an evaluation of The Power to Change’s blended funding programme.

The Power to Change evaluation is an independent charitable Trust set up in 2015 to support, develop and grow community business across England.

The evaluation will focus on a pilot programme which is distributing grant funding alongside loans to community businesses and organisations. We […]

Newark & Sherwood Homes

Viewpoint are delighted to be starting work with Newark & Sherwood Homes in January 2016.

We will be completing around 350 tenant satisfaction surveys a month on a complete range of tenant services, including repairs, out-of-hours repairs, ASB, complaints, lettings, gas servicing, supported housing, major works, adaptations and contact centre.

Data reports will be provided weekly to […]

Customer Service Apprenticeships

Four of our staff received their Level 2 NVQ certificates in December 2015 through serving Customer Service Apprenticeships

Amanda Cockerham, Lynne Littlewood and Lynne Bridgewater completed their Customer Service qualifications, while Marjorie Sayer completed her Team Leading certificate.This shows Viewpoints commitment to creating jobs and opportunities for individuals in the wider community.

The majority of our researchers […]

Social Value Conference

Viewpoint were invited to present at Social Enterprise Yorkshire and Humber’s (SEYH) annual social value conference – ‘People Helping People’.

Alistair Ponton, Viewpoint Managing Director, presented a video at the event to demonstrate the social value created at Viewpoint through the employment of disabled or disadvantaged staff, as well as explaining the how this social value […]