Our Services

We recognise that every research project requires different levels of design, data collection and reporting. We take a highly personalised approach to every project and will work with you throughout to get the balance you need.

Data Collection

  • Our tele-researchers are highly skilled in securing responses through effective objection handling and rapport building
  • We achieve typical response rates of 65%.
  • We can collect a set number of surveys per month, or a percentage amount as required.
  • All our research is conducted according to the professional standards of the Market Research Society Code of Conduct 2010.
  • The majority of our team have over four years experience and have achieved NVQ Level 2/3 in Customer Service.
  • 100% of calls are recorded to monitor performance and improve the standards of all our researchers.
  • Researchers supervised on a 1:4 ratio

Design

  • We can help define or refine the objectives of your research project
  • We can design or recommend the most effective research methodology
  • Questionnaire design – We can advise on sample size, appropriate questions (both quantitative and qualitative) and design a friendly, workable script

Reporting

  • Raw data can be provided on a daily, weekly or monthly basis. Results are provided instantly where urgent action is required
  • Tables, charts and trend analysis
  • Critical analysis of results
  • Supportive recommendations
  • Production of case studies