The research that Viewpoint provides for our wide client base can have a positive effect on the performance of their business.
We can help identify unhappy customers within an organisation, which is key to helping shape improvements. Without knowing where the pain points are businesses cannot effect change to address the problem.
The research that is carried out by Viewpoint provides valuable key information from the people that are being directly affected. This information can then be used by organisations using our services to act positively towards addressing the problems and improving service and performance. Here’s what one of our customers has to say:
“We began working with Viewpoint Research in late 2015. From the outset they have been very adaptable and easy to work with. In terms of the contract, they have never failed to deliver on time and have consistently met the targets that were set.
Outsourcing our surveys to Viewpoint has enabled us to have access to reliable and timely satisfaction data. Their return rates far exceed anything we had been able to collate internally. Our managers are able to use the data to follow up areas of poor satisfaction with customers to address issues and to identity trends and ascertain the root cause of problems. It enables us to focus priority on improving services and performance, rather than collating and analysing the data and we have seen consistently high and slightly improving levels of satisfaction overall.
During the life of the contract so far, we have not received any negative comments or complaints from our customers about Viewpoint and would happily recommend them to other service providers.”
Nicola Priest – Policy and Performance Officer
Newark and Sherwood Homes
Viewpoint is an award winning telephone research agency and social enterprise based in Sheffield, Doncaster and Leeds. We are a trusted delivery partner of local authorities, housing associations, charities, universities and the private sector.
To find out more about the benefits of using Viewpoint, you can download our free guide from our website here.
Or alternatively, give us a ring on 0114 273 9208 to find out how we can benefit your organisation.