Identifying areas of concern that your customers have can be crucial to helping you retain your customers over a long period of time. Our surveys provide key information that can have a positive affect on your customers.
Having this information will help you to respond in the right way when providing a service for your customers. The key to all good customer service is having the ability to listen to their concerns and then be in a position to make positive changes.
Viewpoint Research can provide you with the vital feedback and information for which you are able to pro-actively affect the changes you need to make. By acting on this information, your customers will feel that they are being listened to and that their needs are being met. This will help with customer trust and retention. Here’s what one of our clients has to say.
“Viewpoint have played a major part in improving our understanding of what our customers think of our services through providing reliable and efficient independent surveys. This enables us to identify any areas of concern and respond to customers to understand what we need to do better.”
Rob King – Service Development Manager – A1 Housing
Viewpoint is an award winning telephone research agency and social enterprise based in Sheffield, Doncaster and Leeds. We are a trusted delivery partner of local authorities, housing associations, charities, universities and the private sector.