Valuing relationships with your customers will always have a positive outcome. Viewpoint offer a service that allows this value to flourish.
Having a third party sounding board can be a very effective way of gathering valuable information about the experience your customers are having. Sometimes it’s harder to express your concerns or issues in an open honest manner directly to the companies that are providing the direct service.
Viewpoint’s researchers are highly skilled and qualified to ask the right questions, listen to the answers and respond in the right way. The information that we get back might not have been communicated effectively if it was not collected independently. Our customers value this approach and it provides them with crucial feedback that can be used to continue to service their customers in a positive way.
“Viewpoint not only work with us to help our tenants back into employment, they also give our tenants the option to talk to an independent organisation about the services we provide in an open and honest way. These conversations have led to changes in the way we deliver our services and understand what’s important to our tenants so we can identify and explore new opportunities and improve our organisations performance.”
Louise Robson – Customer Focus Service Manager
St Leger Homes of Doncaster
Viewpoint is an award winning telephone research agency and social enterprise based in Sheffield, Doncaster and Leeds. We are a trusted delivery partner of local authorities, housing associations, charities, universities and the private sector.