At Viewpoint our tele researchers are highly skilled in securing responses. They do this through effective objection handling and rapport building. Out tele researchers typically achieve response rates of 65% or above.
We can collect a set number of surveys per month, or a percentage amount as required, and all of our research is conducted according to the professional standards of the Market Research Society Code of Conduct 2014.
The majority of our team have over four years experience and have achieved NVQ Level 2/3 in Customer Service. We also record 100% of calls, to monitor performance and improve the standards of all our researchers. Our researchers are also supervised on a 1:4 ratio to further enhance the results you will receive.
We can design bespoke surveys
We can help define or refine the objectives of your research project or recommend the most effective research methodology to suit your business or organisation. When it comes to questionnaire design we can advise on sample size, appropriate questions (both quantitative and qualitative) and design a friendly, workable script that suits your customer base.
Raw data can be provided on a daily, weekly or monthly basis. As well as this, results can be provided instantly where urgent action is required. Our reports are geared towards providing you with the data you need to make decisions that will benefit your business. These include tables, charts and trend analysis, critical analysis of results, supportive recommendations and production of case studies.
Here’s what one of our customers had to say about Viewpoint.
“Viewpoint did a tremendous job for us and met all of their objectives under challenging circumstances and despite having to work with a patchy data set. Their tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile. We would use them again in a shot.”
Aimee Ambrose – Sheffield Hallam University