Viewpoint are experts in telephone-based tenant satisfaction surveys for Local Authorities and Housing Associations.
At Viewpoint we conduct tenant satisfaction surveys with over 3000 tenants a month on a wide range of services including: Responsive repairs, anti-social behaviour, complaints, gas servicing, adaptations, customer services call-centre, planned improvement works (Decent Homes), new tenants, out of hours repairs, supported housing and STAR surveys.
Some of our clients include: St Leger Homes of Doncaster, Sheffield City Council, Kier Group, A1 Housing (Bassetlaw), Newark and Sherwood Homes, Norwich City Council. A video case study of our work collecting tenant satisfaction data for Sheffield Homes on their Decent Homes programme, can be viewed here.
Here’s what one of our customers say about our customer satisfaction surveys:
“It is important to us to have independent, reliable customer satisfaction information which Viewpoint provide. We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne Whyles – Sheffield City Council