Viewpoint is a tele-research agency with offices in Sheffield, Doncaster and Leeds. We are a trusted delivery partner of local authorities, housing associations, charities, universities and the private sector.

tele research Sheffield 1

tenants-icon  Tenant Satisfaction Surveys

We specialise in telephone-based tenant satisfaction questionnaires.

We capture the views and opinions of tenants to help you make informed improvements to your services.

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tele research Sheffield 2

tenants-icon  Customer satisfaction intelligence

Collect reliable client and customer satisfaction intelligence to build your Key Performance Indicators.

Viewpoint can help improve your business performance with efficient, regular data collection.

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public-icon  Public and Third Sector Fieldwork

Viewpoint provides a comprehensive research service to the
public and third sectors.

We can evaluate your project or service by finding out the views and needs of your customers, members or other stakeholders.

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Latest News

  • 29872441 - business strategy concept of attract, convert, retain

Our Surveys Provide Key Information That Helps Retain Customers

Identifying areas of concern that your customers have can be crucial to helping you retain your customers over a long […]

  • 40327503 - notepad with word where to invest concept and marker.

Our Research Can Help You Decide What Areas to Invest In

Investing in the right areas can be vital to a business when establishing markets. Viewpoint’s research can help inform that […]

  • 62121648 - businessman writing unhappy face on virtual screen.

Viewpoint Can Help Identify Unhappy Customers

The research that Viewpoint provides for our wide client base can have a positive effect on the performance of their […]

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Fieldwork to measure attitudes to cats

We recently completed some fieldwork for a new RSPCA programme to measure attitudes to cat neutering among residents of certain […]

Why Choose Us?

  • Improve business performance through independent customer intelligence
  • Benefit from a highly efficient method of collecting regular, meaningful data
  • Create social value by heping to create opportunities for people marginalised from the job market
“Viewpoint have helped us improve our services by providing comprehensive performance information allowing us to pinpoint where services need to be improved.”
Maxine Wigley, Kier Group
“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne Whyles, Sheffield City Council