Viewpoint is a tele-research agency with offices in Sheffield, Doncaster and Leeds. We are a trusted delivery partner of local authorities, housing associations, charities, universities and the private sector.

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tenants-icon  Tenant Satisfaction Surveys

We specialise in telephone-based tenant satisfaction questionnaires.

We capture the views and opinions of tenants to help you make informed improvements to your services.

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tenants-icon  Customer satisfaction intelligence

Collect reliable client and customer satisfaction intelligence to build your Key Performance Indicators.

Viewpoint can help improve your business performance with efficient, regular data collection.

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public-icon  Public and Third Sector Fieldwork

Viewpoint provides a comprehensive research service to the
public and third sectors.

We can evaluate your project or service by finding out the views and needs of your customers, members or other stakeholders.

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Latest News

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Viewpoint Can Help Identify Unhappy Customers

Viewpoint Can Help Identify Unhappy Customers
The research that Viewpoint provides for our wide client base can have a positive effect […]

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Fieldwork to measure attitudes to cats

We recently completed some fieldwork for a new RSPCA programme to measure attitudes to cat neutering among residents of certain […]

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Supporting Social Enterprise Growth

Viewpoint featured as an example of an innovative social enterprise in a recent visit of senior business leaders to Leeds […]

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Sheffield University Fieldwork

We have completed the first phase of a Sheffield University fieldwork project – collecting responses from 1000 individuals in relation […]

Why Choose Us?

  • Improve business performance through independent customer intelligence
  • Benefit from a highly efficient method of collecting regular, meaningful data
  • Create social value by heping to create opportunities for people marginalised from the job market
“Viewpoint have helped us improve our services by providing comprehensive performance information allowing us to pinpoint where services need to be improved.”
Maxine Wigley, Kier Group
“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne Whyles, Sheffield City Council