Viewpoint is a tele-research fieldwork agency based in Sheffield, Doncaster and Leeds. We are a trusted delivery partner of local authorities, housing associations, charities, universities and the private sector.

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tenants-icon  Tenant Satisfaction Surveys

We specialise in telephone-based tenant satisfaction questionnaires.

We capture the views and opinions of tenants to help you make informed improvements to your services.

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tenants-icon  Customer satisfaction intelligence

Collect reliable client and customer satisfaction intelligence to build your Key Performance Indicators.

Viewpoint can help improve your business performance with efficient, regular data collection.

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public-icon  Public and Third Sector Fieldwork

Viewpoint provides a comprehensive research service to the
public and third sectors.

We can evaluate your project or service by finding out the views and needs of your customers, members or other stakeholders.

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Latest News

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Keepmoat Contract Extension

We are delighted to have extended our work with Keepmoat to cover their entire Central region.

We have been working with […]

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The Power to Change Evaluation

We are conducting an evaluation of The Power to Change’s blended funding programme.

The Power to Change is an independent charitable […]

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Newark & Sherwood Homes

Viewpoint are delighted to be starting work with Newark & Sherwood Homes in January 2016.

We will be completing around 350 […]

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Customer Service Apprenticeships

Four of our staff received their Level 2 NVQ certificates in December 2015.

Amanda Cockerham, Lynne Littlewood and Lynne Bridgewater completed […]

Why Choose Us?

  • Improve business performance through independent customer intelligence
  • Benefit from a highly efficient method of collecting regular, meaningful data
  • Create social value by heping to create opportunities for people marginalised from the job market
“Viewpoint have helped us improve our services by providing comprehensive performance information allowing us to pinpoint where services need to be improved.”
Maxine Wigley, Kier Group
“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne Whyles, Sheffield City Council