Viewpoint is a telephone-based research agency with offices in Sheffield, Doncaster and Leeds.

We are a trusted delivery partner of local authorities, housing associations, charities, universities and other organisations within the private sector.

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tenants-icon  Tenant Satisfaction Surveys

We specialise in telephone-based tenant satisfaction questionnaires.

We capture the views and opinions of tenants to help you make informed improvements to your services.

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tenants-icon  Customer satisfaction intelligence

We can collect reliable client and customer satisfaction intelligence to build your Key Performance Indicators.

Viewpoint can help improve your business performance with efficient, regular data collection.

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public-icon  Public and Third Sector Fieldwork

We provide a comprehensive research services to the
public and third sectors.

We can evaluate your project or service by finding out the views and needs of your customers, members or other stakeholders.

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Latest News

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Viewpoint are experts in Tenant Satisfaction Surveys

Viewpoint are experts in telephone-based tenant satisfaction surveys for Local Authorities and Housing Associations.

At Viewpoint we conduct tenant satisfaction surveys […]

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Sheffield University Fieldwork

We have started the second phase of a Sheffield University fieldwork project – collecting responses from 1000 individuals in relation […]

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STAR Survey – Norwich City Council

We have started work on a STAR survey with a new client – Norwich City Council.

STAR surveys are designed to […]

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How Our Researchers Can Bring You Results

At Viewpoint our tele researchers are highly skilled in securing responses. They do this through effective objection handling and rapport […]

Why Choose Us?

  • Improve business performance through independent customer intelligence
  • Benefit from a highly efficient method of collecting regular, meaningful data
  • Create social value by heping to create opportunities for people marginalised from the job market
“Viewpoint have helped us improve our services by providing comprehensive performance information allowing us to pinpoint where services need to be improved.”
Maxine Wigley, Kier Group
“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne Whyles, Sheffield City Council