Viewpoint Research CIC is a telephone-based research agency with offices in Sheffield, Doncaster and Leeds.

We are a trusted delivery partner of local authorities, housing associations, universities,
third-sector organisations and private businesses, and can cater for any organisations’ needs. 

Viewpoint is proud to support its local communities by working with local social enterprises, charities and businesses,
as well as being an active and inclusive employer.

public-icon Tenant Satisfaction Surveys

We specialise in telephone-based research, collecting the majority of our tenant satisfaction data through questionnaires and surveys.

We capture the views and opinions of tenants to help you make informed improvements to your services.

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tenants-icon  Valuable and Reliable Data

We can collect reliable client and customer data on a flexible basis to suit your schedule.

Viewpoint can help inform your Key Performance Indicators and improve your overall business performance by collecting valuable data.

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public-icon  Public and Third Sector Fieldwork

We provide our research services to the
public and third sectors.

We can help your project or service by collecting and analysing views and needs of your customers, members or other stakeholders.

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Latest News

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Public Service Mutuals Research Survey

We have completed the first year of an extensive research project looking at the contribution and potential of Public Service […]

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Viewpoint are experts in Tenant Satisfaction Surveys

Viewpoint are experts in telephone-based tenant satisfaction surveys for Local Authorities and Housing Associations.

At Viewpoint we conduct tenant satisfaction surveys […]

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Sheffield University Fieldwork

We have started the second phase of a Sheffield University fieldwork project – collecting responses from 1000 individuals in relation […]

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STAR Survey – Norwich City Council

We have started work on a STAR survey with a new client – Norwich City Council.

STAR surveys are designed to […]

Why Choose Us?

  • Improve your business performance through valuable customer insights
  • Benefit from our reliable and inclusive data collection methods
  • Create social value by supporting us to create opportunities for people marginalised from the job market
“Viewpoint have helped us improve our services by providing comprehensive performance information allowing us to pinpoint where services need to be improved.”
Maxine Wigley, Kier Group
“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne Whyles, Sheffield City Council