Customer Satisfaction Research & Feedback Surveys
Understand what your customers really think.
Whether you're a charity, social enterprise, public sector organisation or business, understanding customer experiences is essential for improvement and growth.
Viewpoint Research CIC helps organisations gather honest, actionable feedback through professionally designed customer satisfaction research.
Get evidence-based insights that help you make better decisions.
Trusted By
Why Choose Viewpoint?
Hard-to-Reach Audiences
We specialise in engaging audiences that are often underrepresented in research.
High Quality Standards
We follow robust research processes to ensure reliable and accurate findings.Experienced Researchers
Our team has extensive experience collecting data across diverse communities and stakeholder groups.
Flexible Delivery
Whether you need support with a single element of fieldwork or a full-service project, we can help.What our clients are saying
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Project Manager, Sheffield Museums Trust
Viewpoint worked well to arrange this for us at very short notice, they were flexible and accommodating. The expertise they brought… were very helpful, and we are really pleased with the results.
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Sourcing Manager, Nestle UK
It was great working with Viewpoint on the project. I felt the relationship was very positive with mutual trust. They were able to provide their expertise, whilst also responding to our specific requests. The work was of a high quality and we are now looking to use the results as we develop our local York based approach to community impact.
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Customer Services Manager At Kier Group
Viewpoint have made a significant contribution to the success of our business helping us to develop our services and improve performance over many years. A professional and reliable organisation who are flexible and responsive to our needs.