Customer feedback

Customer feedback is the foundation of research based decision making. Whether you’re looking to improve your services or find weak spots in your organisation, customer feedback is essential and can provide a variety of benefits.

  • Evidence of performance quality

  • Improvement of services

  • Retain existing customers

  • Attract new customers

  • Promote services - win more business

  • Ask the Net Promoter Score (NPS) to rank your service against competitors

We’re able to conduct research through telephone or online surveys and reach all customer demographics. We’re also able to perform advanced results analysis and feedback reports using data visualisation tools like Microsoft BI.

 

Why Viewpoint?

High Quality, Accurate Data

Over 60% Response Rate

Captures the voices of your ‘hard to reach’ customers

More Personal

 
 

Get in touch!

No job too small (or too big!), drop us a line or give Alistair a call.