Our work with the private sector is focussed on proving and improving the quality of service provided, by speaking to the people that matter most – the customer.
We complete annual or monthly surveys for a range of companies who are customer focussed and want to track the perception of their performance.
We work with all business types but have a specific focus on the construction and engineering sectors and helping companies meet the standards required under ISO9001.
Viewpoint are one of the top performers in the country for phone surveys, delivering over 60% return rate on tenant surveys (compared to the 17-30% clients tell us they achieve when they do it in house, online or by post).
We hit that sweet spot of cost, quality and service, and because we’re a social enterprise, we also provide social value too.
“The Reports are always on time. If I ask for anything in particular they are really helpful. They are quick at coming back and really responsive”
“They have always delivered, and they are VERY GOOD at what they do.”
“Viewpoint’s tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile.”
“They have never failed to deliver on time and have consistently met the targets that were set.”
No job too small (or too big!), drop us a line or give Alistair a call.
