UK market research fieldwork services
Need extra fieldwork capacity?
We’ll handle the delivery.
Reliable fieldwork support for research agencies, consultancies and in-house insight teams, without adding headcount or juggling multiple suppliers.
Telephone, online, face-to-face, email/SMS and postal
Scalable support for one-off studies or ongoing programmes
Experienced project team, clear updates and quality-controlled delivery
50k
Surveys Completed Annually
94
NPS Score
20
Years in business
Trusted By
Extra capacity when your team needs it.
Whether fieldwork is something you outsource every day or something your internal team simply doesn’t have the resource to deliver, we can take it off your plate.
For research agencies & consultancies
Win the work. We’ll help you deliver it.
Add fieldwork capacity without expanding your permanent team or putting existing client relationships at risk.
Overflow and peak-capacity support
Behind-the-scenes delivery
Scale up for larger or multi-method briefs
One fieldwork partner instead of several suppliers
For in-house research & insight teams
No fieldwork team? No problem.
Keep control of the research while we handle the time-consuming logistics and data collection.
No additional internal resource required
Support from brief through to clean data
Flexible methods around your audience
A reliable team when deadlines are tight
All your fieldwork. One partner.
Choose one method or combine several. We’ll build the delivery around the audience, sample, timescale and brief.
Telephone / CATI
Structured telephone interviewing delivered by an experienced UK research team, with a particular strength in engaging customers and harder-to-reach audiences.
Email & SMS
Survey deployment through email and text, ideal for customer databases, follow-up research and time-sensitive projects.
Online Surveys
Digital questionnaire delivery for fast, scalable collection across broad or targeted audiences.
Postal Surveys
Accessible postal fieldwork with the practical elements managed for you, from preparation through to returned responses.
Face-to-Face
On-street, venue, event, community and other in-person interviewing where a human approach works best.
Mixed-Method
Combine channels to improve reach, representation or response, without having to coordinate multiple fieldwork suppliers yourself.
Built for the moments when capacity gets tight.
Fieldwork tends to become a problem at exactly the point the rest of the project is busiest.
You’ve won more work than the team can deliver
Add capacity without recruiting or turning good projects away.
The deadline has suddenly moved
Bring in an experienced delivery team without rebuilding the whole project plan.
You need a method you don’t have in-house
Extend your delivery capability without adding another permanent specialism.
You want to focus on analysis, not logistics
Keep ownership of the insight while we manage the fieldwork operation.
From brief to data, sorted.
A straightforward process with clear ownership, communication and delivery.
Brief
Send us the project scope, audience, methodology and timings or talk us through what you need.
Set up
We agree the approach, targets, practical requirements, quality controls and reporting rhythm.
Deliver
Our team runs the fieldwork, manages progress and keeps you updated throughout.
Handover
You receive the agreed outputs in a clean, usable format ready for analysis, reporting or client delivery.
All your fieldwork. One partner.
Choose one method or combine several. We’ll build the delivery around the audience, sample, timescale and brief.
Experienced team
Fieldwork managed by people who understand research briefs, respondent experience and delivery pressures.
Quality assurance
Research delivery supported by established quality, data protection and cyber-security standards.
Clear communication
Practical progress updates so you know where the project stands without having to chase.
Multi-method delivery
One team across several collection methods means fewer handoffs and fewer suppliers for you to coordinate.
Flexible capacity
Bring us in for a single element, a complete fieldwork programme or additional capacity when workloads peak.
Social value
Your fieldwork spend also supports meaningful employment through Viewpoint’s social-enterprise model.
A safe pair of hands for your fieldwork.
You stay close to the research and the client. We take responsibility for getting the fieldwork delivered properly.
Works around your brief
We fit into the project you have already designed rather than trying to turn every job into a bigger consultancy assignment.
Scales with demand
Useful when you are stretched, entering a new method or simply need dependable overflow capacity.
Professional standards
MRS Company Partner, ISO 9001 and Cyber Essentials certified.
Research with social value
High-quality delivery with additional social impact built into the way Viewpoint operates.
What our clients are saying
-
![]()
Project Manager, Sheffield Museums Trust
Viewpoint worked well to arrange this for us at very short notice, they were flexible and accommodating. The expertise they brought… were very helpful, and we are really pleased with the results.
-
![Nestle Logo]()
Sourcing Manager, Nestle UK
It was great working with Viewpoint on the project. I felt the relationship was very positive with mutual trust. They were able to provide their expertise, whilst also responding to our specific requests. The work was of a high quality and we are now looking to use the results as we develop our local York based approach to community impact.
-
![]()
Customer Services Manager At Kier Group
Viewpoint have made a significant contribution to the success of our business helping us to develop our services and improve performance over many years. A professional and reliable organisation who are flexible and responsive to our needs.
-
![]()
Marketing Manager at Gripple UK & Ireland
It was a really engaging and efficient process that allowed us to receive high quality feedback. We will definitely be working with them again on future projects!
-
![]()
Customer Care at EQUANS
I have worked with Viewpoint for several years and have found the service they provide to be exceptional. Since using Viewpoint, the results we now receive are more open and honest and provide invaluable data to our company.
-
![]()
Sheffield Council Housing Planning & Performance Manager
We set Viewpoint a challenging target of 70% completion rate for all completed properties, and every month they achieved or exceeded it.
-
![]()
Business Intelligence Officer, Norwich City Council
They were competitively priced but what swung it in their favour was the excellent customer service. They were beyond helpful and have accommodated every chop and change we’ve asked for since.
-
![]()
Senior Research Fellow, Sheffield Hallam University
Viewpoint’s tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile to achieve the number of completed surveys we needed. We would use them again in a shot.
-
![]()
Governance Manager, All Together Money
The dashboard went down really well with the Board and was a great tool to aid discussion in the strategy meeting. It is a fabulous piece of work that adds so much to what we have done before and makes the data we have so much easier to view.
-
![]()
Regional Director at AECOM
Viewpoint’s team were incredibly responsive. It was clear from the outset that they genuinely cared about the work and delivering a high-quality outcome. We quickly formed a strong partnership, and they were consistently easy to work with throughout the project, always meeting the agreed timescales. Honestly, it’s hard to suggest any improvements — we just wish more of our contractors and sub-consultants were like them..
Professional standards you can trust
Need fieldwork capacity?
Send us the brief, or just tell us what needs delivering.
We’ll recommend a practical approach, flag any feasibility issues and give you a clear indication of cost and timescale.