Giving your customers a voice
We’re Viewpoint and we specialise in delivering comprehensive survey solutions across various industries. From detailed planning and strategic implementation to insightful data analysis, we provide end-to-end services to empower organisations with actionable insights.
We are the only social enterprise in our sector which means we have exemplary working practices and that your customers benefit from speaking to a team that are as diverse as your customers are.
Trusted By
Trusted By
We’re Survey Experts
NPS
Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend your product or service to others. Based on a simple 0-10 scale, it categorizes respondents into Promoters, Passives, and Detractors. NPS is crucial because it provides a clear and actionable indicator of customer satisfaction and growth potential, helping businesses identify strengths and areas for improvement.
CES
Customer Effort Score (CES) is a metric that gauges how easy it is for customers to interact with your business, particularly in resolving issues or completing transactions. By asking customers to rate their experience on a simple scale, CES helps identify friction points in the customer journey. Lower effort scores are linked to higher customer satisfaction and loyalty, making CES an essential tool for improving customer experience.
CSAT
Customer Satisfaction (CSAT) is a key metric that measures how satisfied customers are with a company's products or services. Typically gauged through surveys asking customers to rate their satisfaction on a scale from 1 to 5, CSAT provides direct feedback on specific interactions or overall experience. High CSAT scores indicate positive customer experiences, helping businesses identify strengths and areas needing improvement to enhance customer loyalty.
TSM
Tenant Satisfaction Measures (TSM) assess how satisfied tenants are with various aspects of their housing and landlord services. Through surveys covering areas such as property condition, maintenance response, and customer service, TSM provides valuable insights into tenant experiences and expectations. High TSM scores indicate positive tenant relations and effective property management, helping landlords identify areas for improvement and enhance tenant retention.
Tenant Surveys
Tenant Surveys are tools used to gather feedback from tenants about their living experiences and satisfaction with property management services. These surveys typically cover aspects like property maintenance, communication, amenities, and overall satisfaction. The insights gained from tenant surveys help landlords and property managers identify strengths and areas for improvement, ultimately enhancing tenant retention and building a positive community.
In Our Clients’ Words…
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Alex Smith Marketing Manager at Gripple UK & Ireland
“It was a really engaging and efficient process that allowed us to receive high quality feedback. We will definitely be working with them again on future projects!”
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Sara Peacock Supply Chain and Procurement Manager at Maximus
“Viewpoint provides accurate and unbiased evaluations, which significantly enhances the quality of our service for our clients.”
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Tracy Ward Customer Care at EQUANS
“I have worked with Viewpoint for several years and have found the service they provide to be exceptional. Their principles as a business and the way that they are so personable and that they understand our customers, and can relate to them, really sets them apart. Since using Viewpoint, the results we now receive are more open and honest and provide invaluable data to our company.”
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John Customer Services Manager At Kier Group
“Viewpoint have made a significant contribution to the success of our business helping us to develop our services and improve performance over many years. A professional and reliable organisation who are flexible and responsive to our needs, we value Viewpoint’s work for its objectivity, accuracy and value for money.”
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Barry Project Officer for Sheffield Council Housing
“They have always delivered, and they are VERY GOOD at what they do.”
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Nicola Policy & Performance Officer, Newark and Sherwood Homes Ltd
“They won massively on cost compared to other orgs and were significantly cheaper than the others.”
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Peter Sheffield Council Housing Planning & Performance Manager
“We set Viewpoint a challenging target of 70% completion rate for all completed properties, and every month they achieved or exceeded it.”
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Lauren Business Intelligence Officer, Norwich City Council
“They were competitively priced but what swung it in their favour was the excellent customer service. They were beyond helpful and have accommodated every chop and change we’ve asked for since.”
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Aimée Senior Research Fellow, Sheffield Hallam University
“Viewpoint’s tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile to achieve the number of completed surveys we needed. We would use them again in a shot.”
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Suzanne Sheffield City Council
“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
