“We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates.”
Suzanne , Sheffield City Council
We have over 10 years’ experience of capturing customer feedback for a range of clients including: Sheffield City Council, EQUANS, Newark and Sherwood District Council, Bassetlaw District Council, Norwich City Council, Rochdale Boroughwide Housing, Key Fund, Social Enterprise UK, University of Sheffield.
The specialists in telephone feedback
Viewpoint collect feedback from your customers over the telephone. We are specialists in customer satisfaction surveys, especially within the housing sector, with long term relationships with local authorities, housing associations and construction businesses.
We carry out B2B (business to business) and B2C (business to consumer) quantitative and qualitative questionnaires and surveys.
We are based in Sheffield, Doncaster and Leeds and work across the UK. We have over 10 years’ experience of collecting valuable customer data to help you make informed decisions to improve your services, and our team have an established reputation for the warmth and care of every call.
We are the only social enterprise in our sector which means we have exemplary working practices and that your customers benefit from speaking to a team that are as diverse as your customers are.
Over 60% return rate for customer surveys.
Over 60% return rate for customer surveys
“We set Viewpoint a challenging target of 70% completion rate for all completed properties, and every month they achieved or exceeded it.”
Peter, Sheffield Council Housing Planning & Performance Manager
No Complaints.
No Complaints
“They are really good with their tenants over the phone…in the time we have worked with them, we have had no complaints from tenants which is unheard of.”
Nicola, Policy & Performance Officer, Newark and Sherwood Homes Ltd
Leaders in value for money.
Leaders in value for money
“They were up against some big national orgs, but they won on price and quality.”
Barry, Sheffield City Council
Services include…
Tenant Satisfaction Measures (TSMs)
ISO9001/BS/EN surveys
Perception surveys
Data reporting, analysis & visualisation
In our clients’ words…
“The reports are always on time. If I ask for anything in particular they are really helpful…They are quick at coming back - really responsive. I enjoy working with them. It speaks volumes we are still using them because of the service they provide.”
Tracy, Equans
“With the changes that we have wanted to implement, they were true to their word and have been very amenable!”
Barry, Project Officer at Sheffield City Council
“They won massively on cost compared to other orgs and were significantly cheaper than the others.”
Nicola, Policy & Performance Officer, Newark and Sherwood Homes Ltd
“They have always delivered, and they are VERY GOOD at what they do.”
Barry, Project Officer for Sheffield Council Housing
“They’ve done lots of additional work for us at no extra cost… adapting surveys etc.”
Nicola, Policy & Performance Officer, Newark and Sherwood Homes Ltd
“There is a strong partnership ethos and we work together to iron out any difficulties. Viewpoint have always responded positively to client changes to the contract, their focus being to improve things and bring solutions to the table not problems.”
Peter, Sheffield Council Housing Planning & Performance Manager
“They have never failed to deliver on time and have consistently met the targets that were set.”
Nicola, Newark and Sherwood Homes
“Viewpoint’s tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile to achieve the number of completed surveys we needed. We would use them again in a shot.”
Aimée, Senior Research Fellow, Sheffield Hallam University
“We decided to make the switch to rolling quarterly STAR surveys about 18 months ago, and Viewpoint were top of our list of service providers. They were competitively priced but what swung it in their favour was the excellent customer service. They were beyond helpful and have accommodated every chop and change we’ve asked for since. Communication has been second-to-none. We’ve never had any cause for complaint, data is sent promptly and hope we will continue to use them for years to come.”
Lauren, Business Intelligence Officer, Norwich City Council
“We set Viewpoint a challenging target of 70% completion rate for all completed properties, and every month they achieved or exceeded it.”
Peter, Sheffield Council Housing Planning & Performance Manager
“A team that’s as diverse as your customers are.”
We are the only social enterprise in our sector.
We achieve the high levels of performance, quality and value for money, BECAUSE of the unique diversity of our workforce.
“They have great customer service skills, and now it’s apparent why in the people they recruit. A large number of our tenants are elderly and also have disabilities - the fact Viewpoint have staff with those needs, probably makes them more sympathetic to our tenants.”
Nicola, Policy & Performance Officer, Newark and Sherwood Homes Ltd
Find out more about the benefits our social mission and diverse team bring our clients.
