Tenant profiling is a method used by housing associations and property managers to better understand the needs, characteristics, and behaviours of their tenants. By gathering and analysing relevant data, organisations can make informed decisions that improve tenant services, optimise resource allocation, and enhance overall operational efficiency.

If you are looking to outsource a customer service survey, you can help us reduce this gap by working with Viewpoint to help you capture feedback from your customers.

The long-awaited white paper on social housing has a strong focus on giving residents a stronger, more impactful voice in decision making. In this Q&A we spoke with Gareth Parkin, Housing Services Director at South Yorkshire Housing Association, to get his views on the paper and the potential benefits for organisations and customers of a stronger resident voice.

What does working from home mean for employees with disabilities and what can all employers learn?