Blog & Podcasts

Connor Plant 19/10/2026 Connor Plant 19/10/2026

Open and Closed Survey Questions: How to Use Both Effectively

Learn when to use open and closed survey questions, how to combine ratings with comments, and how to give respondents answer options that fit their experiences.

Connor Plant 12/10/2026 Connor Plant 12/10/2026

What Is a Pilot Survey—and Why Should You Run One?

Connor Plant 05/10/2026 Connor Plant 05/10/2026

Survey Fatigue: How to Ask for Feedback Without Wearing People Out

Connor Plant 28/09/2026 Connor Plant 28/09/2026

Online Surveys vs Telephone Surveys: Which Should You Choose?

Connor Plant 21/09/2026 Connor Plant 21/09/2026

What Makes a Good Research Question?

Connor Plant 14/09/2026 Connor Plant 14/09/2026

5 Questions to Ask Before Starting a Market Research Project

Connor Plant 07/09/2026 Connor Plant 07/09/2026

How Often Should You Carry Out Customer Research?

Connor Plant 31/08/2026 Connor Plant 31/08/2026

The Difference Between Data and Insight

Connor Plant 24/08/2026 Connor Plant 24/08/2026

Are Your Employee Surveys Actually Anonymous?

Connor Plant 17/08/2026 Connor Plant 17/08/2026

How to Handle Negative Customer Feedback

Connor Plant 10/08/2026 Connor Plant 10/08/2026

How to Reach Hard-to-Reach Audiences in Research

Connor Plant 03/08/2026 Connor Plant 03/08/2026

The Cost of Not Listening to Your Customers

Connor Plant 27/07/2026 Connor Plant 27/07/2026

Why Independent Research Matters

Connor Plant 20/07/2026 Connor Plant 20/07/2026

7 Signs It's Time to Conduct Market Research

Connor Plant 13/07/2026 Connor Plant 13/07/2026

Customer Feedback vs Customer Insight: What's the Difference?

Connor Plant 06/07/2026 Connor Plant 06/07/2026

Why Some Surveys Fail (And How to Avoid It)

Connor Plant 29/06/2026 Connor Plant 29/06/2026

How to Know If Your Survey Results Are Reliable

Connor Plant 22/06/2026 Connor Plant 22/06/2026

How to Increase Survey Response Rates: 9 Practical Tips

Connor Plant 15/06/2026 Connor Plant 15/06/2026

What Happens After a Customer Survey?

Connor Plant 08/06/2026 Connor Plant 08/06/2026

How to Increase Customer Survey Response Rates: 7 Proven Strategies