Helping organisations hear every voice
At Viewpoint Research, we help organisations understand the people who matter most — their customers, tenants, members, and service users.
We design and deliver high-quality research that turns feedback into insight, enabling you to improve services, demonstrate impact, and make confident decisions.
We’re a social enterprise specialising in market research fieldwork — combining rigorous methods with a social mission that creates meaningful employment and supports our local community.
Housing Providers
public sector agencies
Charities & social enterprises
Construction & Engineering companies
Private sector organisations with customer-experience needs
Higher education & membership organisations
Housing Providers public sector agencies Charities & social enterprises Construction & Engineering companies Private sector organisations with customer-experience needs Higher education & membership organisations
Who Do we work with?
Whatever your sector, we apply the same rigorous approach. Adapted to your context, so you can hear what your customers or users really think, and act with confidence.
Client Case Studies
Looking for sector specific services?
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Housing Providers
From Tenant Satisfaction Measures (TSMs) to repairs feedback and resident engagement.
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Charities & social enterprises
Helping mission-driven organisations measure their impact and strengthen stakeholder relationships.
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Public sector bodies
Delivering reliable insights that support service improvement and community engagement.
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Construction & Engineering companies
Conducting customer and stakeholder surveys that inform service delivery and compliance.
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membership organisations
Understanding member needs and improving the value of services.
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Private sector clients
Providing independent, high-quality data collection for customer satisfaction and brand research.
