Housing Associations

Viewpoint are specialists in tenant satisfaction surveys. Our work enables Local Authorities and Housing Associations to gain an understanding of their customers’ need and opinions to inform improvements to their service.

We complete approx. 3500 tenant satisfaction surveys a month, both perception and transactional, for social housing clients across the full range of service areas.

We enjoy long standing partnerships with a number of organisations in this sector, including Sheffield City Council, Newark & Sherwood Homes and South Yorkshire Housing Association.

Services

Tenant Satisfaction Measures (TSMs)

Perception surveys

Local Employment Model

Digital inclusion surveys

Stakeholder engagement

Customer feedback

Data reporting, analysis & visualisation

Transactional surveys

To view a full list of services please click here.

Why Work With Viewpoint?

Viewpoint are one of the top performers in the country for phone surveys, delivering over 60% return rate on tenant surveys (compared to the 17-30% clients tell us they achieve when they do it in house, online or by post).

We hit that sweet spot of cost, quality and service, and because we’re a social enterprise, we also provide social value too.

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What are our existing clients saying?

“The Reports are always on time. If I ask for anything in particular they are really helpful. They are quick at coming back and really responsive”

Tracy, Customer care coordinator at EQUANS
“They have always delivered, and they are VERY GOOD at what they do.”

Barry, Project Officer for Sheffield Council Housing
“Viewpoint’s tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile.”

Aimée, Senior Research Fellow, Sheffield Hallam University
“They have never failed to deliver on time and have consistently met the targets that were set.”

Nicola, Newark and Sherwood Homes