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Housing Providers

Viewpoint Research began its work with housing associations over ten years ago, delivering tenant surveys and engagement projects that helped landlords improve services and meet regulatory standards.

We now work with housing associations nationwide, offering research and insight on tenant satisfaction, tenant profiling, and community engagement. Our mission is simple — to help providers understand their tenants and act on what matters most to them.

Why Research is Essential for Housing Providers

Understanding tenants' needs and the performance of housing services is critical for effective management. Our research helps you:

Identify tenant demographics and housing needs
Improve service delivery and tenant engagement
Measure the effectiveness of housing programmes
Support policy development

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Tenant Satisfaction & Engagement Research

Gather feedback from tenants to enhance service quality, communication, and overall satisfaction.

Our Research Services in Housing

We offer a range of tailored research services, including:

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Policy & Stakeholder Research

Engage with policymakers and stakeholders to inform housing policies and secure funding.

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Tenant Satisfaction Measures

Gain valuable insights into tenant experiences, helping you improve services and meet regulatory requirements.

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Tenant Profiling

Understand your tenants like never before with data-driven profiling that enables smarter decision-making, improved support, and enhanced operational efficiency.

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Transactional Surveys

Capture real-time tenant feedback after key interactions, allowing you to refine services, boost engagement, and proactively address concerns.

Why Choose Viewpoint Research?

sector expertise

18 years experience working with housing associations and local authorities.

Actionable Insights

Practical, data-driven recommendations to inform decision-making.

Social Enterprise Perspective

As a social enterprise, we are committed to ethical, community-focused research.

Ethical & Transparent

Adhering to the highest standards of integrity and research ethics.

Tailored Approach

Custom research solutions designed to meet your organization’s specific needs.

social value

Create additional social value by partnering with us.

Trusted By

What are our existing clients saying?

“It is a fabulous piece of work that adds so much to what we have done before. It went down really well with the Board.”

Abbie Shelton, Governance Manager, ABCUL
“We are always impressed by Viewpoint’s professionalism, efficiency, and clear communication. They consistently exceed expectations. A pleasure to work with.”

Dan Gregory - Associate Director, Social Enterprise UK