How Tenant Profiling can help with Consumer Standards Compliance

Tenant Profiling and Compliance with Consumer Standards

Tenant profiling is instrumental in supporting the outcomes outlined in the Consumer Standards, which are designed to improve the quality of social housing and tenant experience. The key standards include:

1. Tenant Involvement and Empowerment Standard

Ensures tenants have access to clear and fair complaint procedures Encourages tenant participation in decision-making Requires landlords to understand and respond to the diverse needs of their tenants
Tenant profiling collects relevant data to personalise services, ensure effective communication, and address specific tenant needs, fostering greater involvement and engagement.

2. Home Standard

Focuses on the quality of accommodation and property maintenance Requires landlords to provide a decent living environment
Tenant data allows landlords to anticipate maintenance needs, identify property improvements, and ensure homes meet safety and quality standards.

3. Tenancy Standard

Governs allocation policies and tenancy agreements Ensures fair and transparent processes in tenant selection and management
By analysing rental histories, financial stability, and tenant needs, profiling can aid in fair and efficient tenant allocation while ensuring compliance with housing regulations.

4. Neighbourhood and Community Standard

Requires landlords to contribute to community development Addresses anti-social behaviour and promotes local area cooperation
Profiling data helps landlords understand community dynamics, address anti-social behaviour proactively, and foster stronger neighbourhood relations.