Time to capture your learnings from lockdown?

This week we’re looking forward to starting work with two new organisations, Weston Park Cancer Charity and Heathwatch Cornwall, helping them both evaluate the impact of service delivery changes during Covid-19.

During lockdown, Weston Park Cancer Charity have delivered some face-to-face support services online, and anecdotal evidence has suggested that this has been well received, and in some circumstances, an improvement.

Working alongside South Yorkshire Housing’s co-production team, ‘Co:create’, we will carry out in-depth, representative interviews with Weston Park Cancer Charity’s clients and stakeholders to explore whether this anecdotal evidence is the reality, and help them use the findings to build a strategy for how they continue to deliver their services in the short and medium term.

Working with Healthwatch Cornwall we will be interviewing a range of health professionals to capture positive changes seen across Cornwall’s Health & Social Care system in relation to co-production and public engagement since the onset of the Covid-19 pandemic. The results will help provide an understanding of how these changes can be maintained at a local and national level so that recommendations can be made for next steps.

Most of us have made, or experienced, huge changes in the way we work in the last few months, both in our methods of working and how we deliver services to clients.

But have you considered which practices you might actually want to keep in the future, in addition to those you need to keep out of necessity?

Now is a great opportunity to understand if any of the changes you have made have actually enhanced your business and could help you come out of lockdown in a better place.

Using all the various online and video tools has highlighted for many of us just how much work can be done remotely, saving time and reducing environmental impact etc. But is this always the best thing for all the individuals in our teams in every circumstance? Is online always more effective than meeting up in person? What are the effects on wellbeing? And how will we know if we don’t ask them?

Help to capture your learning

If you’re thinking about evaluating your own services, make sure you get the most from your surveys and interviews. This blog might help - Three steps to designing an effective customer feedback questionnaire.

If you want some help with your evaluation, please do give us a call. We are specialists in customer satisfaction surveys with long term relationships with local authorities, social enterprises, housing associations and SMEs.

We are the only social enterprise in our sector which means we have exemplary working practices and that your customers benefit from speaking to a team that are as diverse as your customers are. Our expertise in telephone surveys allows you to collect better quality and more nuanced data to inform your decisions.