Private Sector
Our work with the private sector is focussed on proving and improving the quality of service provided, by speaking to the people that matter most – the customer.
We complete annual or monthly surveys for a range of companies who are customer focussed and want to track the perception of their performance.
We work with all business types but have a specific focus on the construction and engineering sectors and helping companies meet the standards required under ISO9001.
Services
Customer Insight
Digital inclusion surveys
Stakeholder engagement
Community engagement/consultation
Social value prior needs analysis
Customer feedback
ISO9001/BS/EN
Data reporting, analysis & visualisation
To view a full list of services please click here.
Why Work With Viewpoint?
Viewpoint are one of the top performers in the country for phone surveys, delivering over 60% return rate on tenant surveys (compared to the 17-30% clients tell us they achieve when they do it in house, online or by post).
We hit that sweet spot of cost, quality and service, and because we’re a social enterprise, we also provide social value too.
What are our existing clients saying?
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“The Reports are always on time. If I ask for anything in particular they are really helpful. They are quick at coming back and really responsive”
Tracy, Customer care coordinator at EQUANS
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“They have always delivered, and they are VERY GOOD at what they do.”
Barry, Project Officer for Sheffield Council Housing
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“Viewpoint’s tenacity and conscientiousness exceeded expectations and they were always prepared to go the extra mile.”
Aimée, Senior Research Fellow, Sheffield Hallam University
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“They have never failed to deliver on time and have consistently met the targets that were set.”
Nicola, Newark and Sherwood Homes
Get in touch
No job too small (or too big!), drop us a line or give Alistair a call.