Transactional surveys
Transactional surveys are surveys designed to gain customer opinions about a specific interaction they’ve had with your organisation.
Examples of transactional surveys may include:
Repair Surveys
Anti-social behaviour surveys
Complaint surveys
New Lettings surveys
Planned works surveys.
We’ve been carrying out work for housing associations and councils since Viewpoint started, and a large part of that is regular transactional surveys for tenants. We have a diverse staff, many of whom are tenants themselves, and understand many of the issues your clients will experience. This unique insight helps create increased rapport and leads to industry leading response rates and quality of data.
Why Viewpoint?
High Quality, Accurate Data
Over 60% Response Rate
Captures the voices of your ‘hard to reach’ customers
More Personal
Get in touch!
No job too small (or too big!), drop us a line or give Alistair a call.